1. Who We Are
We’re Avenue Heating, a local, independent heating and plumbing company based in Hertfordshire. We provide expert boiler installations, servicing, and repairs across St Albans, Watford, Radlett and surrounding areas.
We care about your privacy, and we’re committed to protecting your personal data. This privacy policy explains how we collect, use, and store any information you give us, whether you’re browsing our website or booking a service with us.
2. What This Policy Covers
This policy applies to:
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Visitors using our website (https://avenueheating.com)
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Customers booking services or making enquiries
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People who contact us via phone, email, or social media
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Job applicants or contractors expressing interest in working with us
By using our website or providing your details to us, you agree to this policy.
3. What Personal Data We Collect
Depending on how you contact us, we may collect:
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Your name and contact details (email address, phone number, home address)
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Details about your heating system (for quotes, servicing, etc.)
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Records of your communication with us (calls, emails, messages)
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Technical info like your IP address, browser, and cookies when you use our website
We’ll always collect only what we need to deliver the service you’ve asked for.
4. How We Use Your Information
We use your data to:
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Respond to your enquiry or booking
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Schedule and complete heating/plumbing work
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Send quotes, invoices or follow-up messages
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Provide reminders for servicing or safety checks
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Improve our service and customer experience
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Send marketing (only if you’ve opted in)
We never sell your data, and we only share it with trusted partners where it’s necessary to carry out your request, for example, with an engineer attending your home.
5. How We Keep Your Data Safe
Your information is securely stored and only accessed by authorised team members. We use appropriate technical and organisational measures to protect your data against loss, misuse or unauthorised access.
6. Cookies & Website Analytics
Our website uses cookies to help us understand how visitors interact with our site and improve the experience. You can control or disable cookies in your browser settings.
7. How Long We Keep Your Data
We keep your personal data only for as long as necessary, for example:
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Job records and invoices for legal and tax reasons
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Customer contact details for reminders and future services
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CVs or job enquiries for up to 12 months (unless you ask us to remove them sooner)
8. Your Rights
You have the right to:
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Ask what data we hold about you
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Correct any inaccurate information
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Request deletion of your personal data (where possible)
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Opt out of any marketing at any time
Just email us at hello@avenueheating.com and we’ll respond within 30 days.
9. Recruitment
If you apply to work with us (either as a team member or contractor), we may store your CV and contact details while we review your application. Unsuccessful applications will be securely deleted after 30 days unless you ask us to keep it on file for future roles.
10. Questions or Concerns?
If you’ve got any questions about this policy or how we handle your data, get in touch:
Avenue Heating
Email: hello@avenueheating.com
Phone: 020 3137 3333
Website: https://avenueheating.com
We may update this policy from time to time. The latest version will always be available on our website.
